Banking
Customer Intelligence Platform
3x improvement in customer retention with unified AI-powered insights.
Global Finance Corp engaged Bavanex to unify customer data silos and deploy AI-driven personalization across their retail banking division serving 5M+ customers.
The Challenge
Customer data was scattered across legacy CRM, mobile app, and branch systems, preventing personalized engagement and increasing churn.
Our Solution
We delivered a Customer 360 platform with real-time segmentation, churn prediction models, and next-best-action recommendations powered by our Enterprise Knowledge Engine.
Key Outcomes
- 3x improvement in customer retention rates
- 40% increase in cross-sell conversion
- Unified view of 5M+ customer profiles
- Sub-200ms recommendation latency